» Moxie Software Hiring Fresher as Trainee Engineer Nov 2013

Name: Moxie Software

Website: www.moxiesoft.com

Education: B.E/B.Tech/M.E/M.Tech

Experience: Fresher

Location: Bangalore

Trainee Engineer

Accept incoming support requests through phone, chat, and email channels

Deliver a highly responsive and satisfying support experience to each customer on every contact and throughout the time needed to solve the issue (as determined by Service Level Agreement and Moxie Software performance standards)

Own and project manage each assigned support case to successful resolution

Proactively communicate and accurately set customer expectations

Form and execute effective action plans to drive each case to successful resolution (as determined by the Customer)

Successfully lead remote online sessions for troubleshooting, applying hot fixes and service packs (Webex)

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