Name: MAQ Software

Website: www.maqsoftware.com
Job Details

Education: B.E/B.Tech/MCA

Experience: Fresher-2013

Location: Hyderabad

Job Description


Systems Engineer

Monitoring systems/servers and functions.

Support hundreds of production Windows servers in a 24X7 shift model.

Identify and document common recovery procedures for service impacting incidents.

Establish and follow a ROB (Rhythm of Business) to ensure that all break/fix issues are resolved in a timely manner or escalated to the appropriate group.

Develop, communicate and drive Service Improvement Plans to maintain an environment of continuous improvement with a focus on rapid growth, world class quality, and cost efficacy.

Drive operational aspects of incident management, ensuring SLAs for time, quality, and customer satisfaction are met for our global infrastructure.

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